complaint about the way my previous complaints were handled

[Holsje]

Hey afiq,

We take all reports case by case. Depending on the way you abuse or break rules you'll be punished. Also depending on the severity of what you did.
People will often be warned, jailed etc. multiple times when they do minor rule breaking. We only take bans as a last resort.

In this case Sophia handled according to the https://administrator.guide/ we follow.