Very simple yes/no question! :)

[Richard]

We banned more than just you for it. Sometimes we are busy and don't care about it at that moment. Cheaters have more prior to me than bug-abuse. And our chat goes quite fast sometimes, so we might miss it And sometimes we watch the player, but at that moment we don't see it, wait a min, still nothing? » never mind.
Report again if nothing happened after a few mins.